Cancel your plan

If you are on the Advanced Support plan, you can cancel up to 5 business days before the end of the month. Since Ultimate Support is an individual contract, cancellation is subject to the specific terms of your agreement. Please contact your STACKIT sales representative for more information.

Follow these steps to cancel your active support plan:

1. Navigate to the STACKIT Portal.

2. Select the correct organization/project via the Resource Manager.

3. In the sidebar, under category Support, select Support Plans.

4. Click Open plan overview at the top of the page to open the support plan overview.

5. Click Select Essential to downgrade your project.

Once processed, the cancellation will be reflected in the Portal under Support Plans > Active Plan.

If you cancel your Ultimate Support plan and the contractual service period expires, all projects will be downgraded to Essential. You can then upgrade individual projects to Advanced again.