Check the ticket status

When we have questions regarding a ticket, we will send an email to the creator. The ticket will then be marked as Waiting for customer. You can add your comments and reply to the support question directly within the ticket.

Once we resolve the issue, the ticket status will change to Resolved. In this case, please select Approve if you agree with the solution or Decline if you do not.

The ticket will automatically close after 14 days if you don’t make a selection.

View open tickets

Via Portal

1. Visit the STACKIT Portal and log in.

2. Click on the question mark icon in the top right corner and select Help Center.

You will find a list of your tickets with their respective status there. You can sort the list by request ID, type, status, creation date, product, and email address of the requester. You can also click on a list item to view further ticket details.

Via Help Center

1. Visit the STACKIT Help Center and log in.

2. Click on Requests in the top right corner and select My Requests.

You can filter the list of tickets based on status (open/closed), creator and request type. Additionally, you can sort the list by reference and requester by clicking on the column headers. You can also click on a list item to view further ticket details.