Upgrade your plan

To view the upgrade options available to you, please follow these steps:

1. Navigate to the STACKIT Portal.

2. Select the organization/project you want to upgrade via the Resource Manager.

3. In the sidebar, under category Support, select Support Plans.

   • If this is the first time you’re visiting the Support Plans page, the support plan overview will open automatically.
   • You can (re)open the support plan overview anytime by clicking Open plan overview at the top of the page.

4. Depending on your choice, click either Select Advanced or Contact Sales for Ultimate Support.

Please follow the plan-specific instructions for Advanced Support or Ultimate Support to complete the subscription process.

Upgrade to your desired plan

To activate your subscription for the following month, initiate the upgrade at least 5 business days before the end of the current month. If you miss this deadline, your subscription will skip the next month and become active the month after.

This lead time is necessary for staffing and capacity planning purposes on our side. You will only be billed for months in which your plan is active / available for use.

Advanced Support

Visit the Advanced Support product page to learn more about this plan and its benefits.

1. Read the provided information and familiarize yourself with the terms and conditions.

2. Click Order fee-based to initiate the upgrade process.

3. It will take a few minutes for the new plan to become active.

Once active, the new plan will be reflected in the Portal under Support Plans > Active Plan.

Ultimate Support

Visit the Ultimate Support product page to learn more about this plan and its benefits.

1. Click Request plan to initiate the upgrade process.

2. After your request has been submitted, a member of the STACKIT sales team will reach out to you.

3. You’ll be able to discuss your requirements and further details before the contract is set up.

After the contract has been signed, your entire organization is eligible for Ultimate Support. You can now assign Ultimate Support to individual projects within that organization.

Any individual projects previously upgraded to Advanced will automatically switch to Ultimate once the plan becomes active for your organization.

To assign Ultimate Support to further projects in your organization, follow these steps in the STACKIT Portal:

1. Select the project you want to upgrade via the Resource Manager.

2. In the sidebar, under category Support, select Support Plans.

3. Open the support plan overview by clicking Open plan overview at the top of the page.

4. Click Select Ultimate to upgrade the current project.

5. It will take a few minutes for the plan to become active.

Once active, the new plan will be reflected in the Portal under Support Plans > Active Plan.